Frequently Asked Questions
Where is your production facility located?
Our facility is located in Hebei Province, China, conveniently situated near Beijing and Tianjin airports for efficient logistics.
Which port do you use for shipping?
We primarily ship from Tianjin port (Xingang), which is approximately 2 hours away from our factory.
What are the standard payment terms?
We usually accept T/T payment: a 30% deposit in advance and the remaining balance against the copy of the Bill of Lading (BL).
What is the expected delivery lead time?
The lead time is typically 30-45 days for trial orders and 25-30 days for subsequent reorders.
Are assembly instructions provided with the products?
Yes, all goods are packed with clear assembly instructions. Our support team is available if further assistance is needed.
How do you handle sample requests?
Samples are charged at retail price plus transport fees. However, the sample cost difference is refunded once a formal bulk order is placed.